Refund & Cancellation Policy

Dial My Tone sells subscription access to an AI tone-generation service. Each plan includes a set number of tone generations per billing period. Generations are delivered instantly and are consumed as you use them. There are no physical goods, so there is nothing to ship and nothing to return — see our Delivery Policy.

You can cancel your subscription at any time from Account → Billing → Cancel subscription. No phone call, no email, no chat, and no retention flow.

Cancellation takes effect at the end of your current billing period. You keep full access until then, and you are not charged again. We email you a confirmation when you cancel.

If you are unhappy with Dial My Tone, email support@dialmytone.com within 14 days of your first paid charge and we will refund it in full, provided you have used fewer than 5 generations in that period. This applies to your first paid subscription only.

If you cancel an annual plan within 14 days of the charge and have used fewer than 5 generations, we refund it in full. After that, annual plans are not refunded pro rata, but you keep access for the full year you paid for.

We do not generally refund renewal charges, because you can cancel at any time before a renewal and we send a reminder before each annual renewal. If you were charged for a renewal you did not intend and have not used the new period’s generations, email us within 7 days and we will refund it.

Duplicate or accidental charges are always refunded in full. If the Service fails to deliver a generation you paid for, we credit the generation back or refund you — whichever you prefer.

You normally have 14 days to withdraw from a distance contract for digital services. When you subscribe, you are asked to expressly request immediate access and to acknowledge that, once we begin providing the service, you lose that 14-day right.

If you did not give that consent, or if we had not yet begun providing the service, you keep your full 14-day withdrawal right and we will refund you in full. Nothing in this policy limits your mandatory rights under the law of your country of residence.

The free plan is genuinely free. We do not require a card to use it, and we never convert a free account to a paid one automatically.

Email support@dialmytone.com with the email address on your account and the date of the charge. We respond within 2 business days and process approved refunds within 5–10 business days. Your bank may take longer to show the credit.

Please contact us before disputing a charge with your bank. We can almost always resolve it faster.

Charges appear on your card or bank statement as DIALMYTONE. Payments are processed by Stripe; we never see or store your card details.